Refund policy
1. Returns and Refunds
We want you to be completely satisfied with your purchase. If you're not happy with your purchase for any reason, you may return it for a refund, subject to the terms and conditions outlined below.
2. Eligibility for Refunds
- To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
- Returns must be initiated within 3 days of the purchase date.
- Product that are Noted as (ORDER IN ITEAMS) Can not be Refunded while been processed or shippedÂ
- All (ORDER IN) items cannot be refunded or cancelled as they are not stocked in New Zealand and have to be made/ by agreeing to our to our terms of service when making a checkout on our website you are agreeing to this policy for (ORDER IN)Â
3. Restocking Fees
- A restocking fee of 20% of the purchase price may apply to all returns and order cancellationsÂ
4. Return Process
- To initiate a return, please contact our customer service team at Nitrouscoffeebar@outlook.com to Start a Return
- Once you have received your Return Shipping Label, securely package the item and ship it back to us, Using the address given by our staff .
5. Refund Processing
- Once we receive the returned item and inspect it, we will notify you of the status of your refund.
- If the return is approved, we will initiate a refund to your original method of payment.
- Please note that it may take 3-4 days for the refund to be processed and appear in your account, depending on your financial institution.
7. Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at Nitrouscoffeebar@outlook.com .